Shipping Information

How long does my order take to ship?

All Citrine & Rose merchandise is printed on demand to ensure the highest quality and reduce waste. Here’s what to expect:

Production Time: 2-5 business days

Shipping Time: 3-7 business days (US domestic)

Total delivery time: Most orders arrive within 7-12 business days from order placement.

You’ll receive a tracking number via email once your order ships so you can follow its journey to you!

Do you offer international shipping?

Yes! We ship worldwide. International shipping times vary by location:

∙ Canada: 7-14 business days

∙ Europe: 10-20 business days

∙ Australia/New Zealand: 10-20 business days

∙ Other International: 10-30 business days

Please note: International customers may be responsible for customs fees or import duties in their country.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. We work hard to keep shipping affordable while ensuring your bookish goodies arrive safely!

Returns and Exchanges

Return Policy

We want you to love your Citrine & Rose merchandise! If you’re not completely satisfied, we accept returns within 30 days of delivery.

Eligible for return:

∙ Damaged items

∙ Defective products

∙ Wrong item received

∙ Significant print quality issues

Not eligible for return:

∙ Items you simply changed your mind about (since they’re custom printed)

∙ Items with minor printing variations (slight color differences from screen to print are normal)

How to initiate a return

1. Email us at [your-email@authorlizabee.com] within 30 days of receiving your order

2. Include your order number and photos of the issue (if damaged/defective)

3. We’ll respond within 48 hours with return instructions

Exchanges

If you received the wrong size or item, we’re happy to send a replacement! Email us within 30 days and we’ll make it right.

Refunds

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Please note: Original shipping costs are non-refundable unless the return is due to our error (damaged, defective, or wrong item).